Privacy Policy – Nilai by Myllu Silks

Last updated: 25 September 2026

This policy explains how Nilai by Myllu Silks (“we”, “us”) collects, uses and protects your personal information when you visit this website or place an order with us. By using the website you agree to the practices described here.

Information we collect

Information you give us: your name, shipping and billing address, phone number, email address and order details when you create an account, place an order, subscribe or contact us.
Payment information: payments are processed by our payment partners. We do not store your full card, UPI or bank details on our servers.
Information collected automatically: IP address, browser type, device information, pages visited and cookies that help the site work and help us understand how it is used.

How we use your information

To process, ship and deliver your orders and send order and delivery updates by email, SMS or WhatsApp.
To handle exchanges, returns, refunds and customer support requests.
To send offers and new-arrival updates, only if you have opted in. You can unsubscribe at any time.
To prevent fraud, keep the website secure and meet our legal obligations.

Sharing your information

We share only what is needed with courier partners (to deliver your order), payment gateways (to process payment) and service providers that host or run this website. We never sell your personal information. We may disclose information if required by law.

Cookies

We use cookies to keep items in your cart, remember your login and understand site traffic. You can disable cookies in your browser, but some features, such as checkout, may not work.

Data security and retention

We use reasonable security measures, including SSL encryption, to protect your data. We keep order records for as long as required under Indian tax and accounting laws.

Your choices

You can view and update your account details at any time from My Account. To request deletion of your data, email us and we will respond within 30 days, subject to legal record-keeping requirements.

Grievance officer

In line with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, you can raise any concern with our grievance officer at myllusilks@gmail.com. We will acknowledge complaints within 48 hours and resolve them within one month.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.

Contact us

Nilai by Myllu Silks
1E, Samathottam, Mudhalipalayam Pirivu, Kangeyam Road, Tirupur – 641606, Tamil Nadu, India
Phone / WhatsApp: +91 98424 78807
Email: myllusilks@gmail.com, mysticmythu@gmail.com
Hours: Monday to Saturday, 9:30 am to 8:00 pm