Returns & Exchange Policy

Last updated: 25 September 2026

We want you to love what you wear. If something is not right, here is how we can help.

Exchanges

• You can request a size or product exchange within 7 days of delivery.
• Items must be unused, unwashed and unaltered, with all original tags and packaging intact.
• Each order can be exchanged once. Exchanges are subject to stock availability. If your preferred size or product is not available, we will issue store credit.
• Reverse pickup is available at most pin codes. Where it is not, you can self-ship the item to our Tirupur address and we will credit up to ₹100 towards the courier charge.

Returns

We accept returns for a refund only when:

• You received a damaged or defective product, or
• You received a different product from the one you ordered.

Please email or WhatsApp us within 48 hours of delivery with your order number, photos of the product and, where possible, an unboxing video.

Items we cannot exchange or return

• Products bought during clearance or final sale.
• Items that have been worn, washed, altered or have tags removed.
• Custom-stitched or made-to-measure orders.

How to request an exchange or return

1. WhatsApp us at +91 98424 78807 or email myllusilks@gmail.com with your order number.
2. Tell us what you would like to exchange or return and why.
3. We will confirm and arrange a pickup, usually within 2 to 3 working days.
4. Once the item reaches us and passes a quality check, we will ship the exchange or process your refund.

Contact us

Nilai by Myllu Silks
1E, Samathottam, Mudhalipalayam Pirivu, Kangeyam Road, Tirupur – 641606, Tamil Nadu, India
Phone / WhatsApp: +91 98424 78807
Email: myllusilks@gmail.com, mysticmythu@gmail.com
Hours: Monday to Saturday, 9:30 am to 8:00 pm